Refunds & Returns Policy

Last Updated: 9th October 2025

Nutosha values transparency and integrity in all dealings with partners and clients. Since Nutosha does not sell products directly via this website and functions primarily as a supplier / catalogue provider / B2B partner, the following outlines the conditions under which refunds or returns may be considered, and how they are handled.

1. Scope & Applicability

This policy applies only to orders or shipments arranged through direct B2B sales channels, not via the website.
It covers defective, damaged, or incorrect shipments that deviate from agreed specifications (e.g. packaging damage, flavour mismatch, certification error).
Change-of-mind, stocking rejections, or unsold inventory due to market reasons are not covered unless otherwise agreed in writing in the purchase contract.

2. Notification Period & Process

The buyer must notify Nutosha in writing within 5 business days from receipt of goods, providing:
Order/Invoice number
Batch / Lot number
Photos showing damage, defect or discrepancy
Details of the variance (flavour, packaging, certification)
Failure to report within 5 business days may invalidate the return/refund claim.

3. Inspection & Validation

On receiving the complaint, Nutosha will dispatch a technical team or third-party quality auditor to verify the claimed defect or discrepancy.
The buyer must hold the disputed goods untouched (in original packaging) until inspection is completed.

4. Approved Return & Replacement

If the claim is validated, Nutosha will authorize either:
Replacement shipment of the same or equivalent product, or
Partial or full refund of invoice value (excluding transport / logistics costs), based on mutual agreement.
Return shipping costs for defective or mis-shipped goods will be borne by Nutosha, unless otherwise agreed.

5. Non-Returnable Items

Returns or refunds will not be accepted in the following cases:
Goods showing signs of tampering, misuse, or alteration.
Claims made after 5 business days of receipt.
Items damaged due to transit by the buyer’s chosen courier (unless covered in shipping insurance).
Discrepancies in taste preferences, unsold inventory, or change-of-mind decisions.

6. Refund Timing

Approved refunds will be processed within 15 business days after claim validation.
Refunds will be issued via the same payment method used in the original transaction or as mutually agreed in writing.

7. Dispute Resolution

Any disputes arising from return or refund claims should first be addressed through mutual negotiation.
If unresolved, disputes may be referred to arbitration or courts in the jurisdiction where Nutosha is registered.

8. Modifications to Policy

Nutosha reserves the right to update or amend this Returns & Refund Policy at its discretion. Any changes will be published on this page with a revised “Last Updated” date. Continued business engagement implies acceptance of updated terms.

9. Contact for Returns & Refunds

For any claims or enquiries regarding refunds and returns, please contact:

📧 Email: support@nutosha.com
📞 Phone: +91 98900 44141
🏢 Address: E-209, Kalpataru Habitat, North Main Road,Koregaon Park, Pune – 411001, Maharashtra, India.